One such area is making use of the staff notice board. Reflective account SHC51 I also have regular contact with my manager, during which we discuss any areas we feel may need developing.
I ensure that communication systems are used effectively e. Case reviews will take place during monthly team meetings; this is to ensure all staff are present. I will check to ensure that the staff are using these systems correctly, and that the information contained within them is both relevant and necessary.
Part of this course specifically looks at the Data protection act. I have recently begun designing a system of monthly case reviews, this will be done on a rotating basis for each service user, unless a pressing issue has arisen and needs to be addressed. However, I ensure that this topic is revisited on a regular basis.
This can be formal, if I was informing CQC of an event of informal. I will also monitor the effectiveness of the systems; one of the ways I do this is to use forums, such as staff meetings or supervisions to seek feedback from the staff.
In my role as deputy manager, one of the ways I ensure the correct methods of communication are being assessed and used effectively for the service users within my home, is to review care plans.
Part of my role is to help the staff to develop care plans, a large part of that is aimed at ensuring the staff 1; understand the importance of identifying the best method of communication based, on each individual needs, if a service users is non verbal use of signs or pictures or if a service users has sight problems using large print etc.
I ensure that all staff attend training that covers the data protection act. An issue that often arises is one of access to information, who has the right to see what? I have recently begun designing a system of monthly case reviews, this is to be done on a rota system for each service user, unless a pressing issue has arisen and needs to be addressed.
This enables and ensures that staff, and where necessary, outside bodies such as social workers and CQC, can continue to develop the ways in which we can meet the needs of each individual, and to monitor that the needs of each individual are being met.
In my experience, not all staff feel comfortable raising issues in a team meeting, but can feel safe in a supervision setting, 4; Be able to use systems for effective information management Within my role as deputy manager, I and all other social care professionals have a duty to maintain client confidentiality; however this can sometimes be compromised by certain situations.
I do this through team meetings and supervision, to ensure the effectiveness of communication systems is considered. We will use the case review system as a way of communicating between the whole staff team.
I do this during supervisions with the key worker, I check that the needs and wishes of the service users are being met, and recorded appropriately. Reflective account SHC51 One of the areas often discussed in team meetings is how the flow of information can break down. I will also ensure that the way information is recorded is done so in such a format that can be understood by all that need to read it, i.
The systems I use within my workplace allow a flow of information from person to person. One of the ways that I inform our service users of up-and-coming events is to use a notice board; this is located in a frequently used part of the house and is written using appropriate wording and text.
This case review system is intended to be used as a way of communicating between the whole staff team. I also maintain contact with family members, care managers and CQC via email and the telephone to ensure that all necessary information is passed on.
This system allows me to; 1- Ensure key worker meetings are taking place, and if they are not I can establish why, 2- Track the progress of any requests that a service user has made during their key working session. I would also explain that I have to share this information to promote the safeguarding of the individual.
Within my service I also ensure confidentiality is maintained by booking and attending myself safeguarding venerable adults training annually.and Management for Residential Childcare (England) (/91) [March ] Unit Lead practice for communication and information management in To achieve the City & Guilds Level 5 Diploma in Leadership and Management for Residential.
Learning Outcome 1 Be able to address the range of communication requirements in own role Explain how to support effective communication within own job. Unit Understand and Enable Interaction and Communication with Unit Support Use of Medication in Social Care Settings Unit Support Effective Communication with Individuals with a Sensory Loss Use effective communication with an individual to promote positive behaviour Evaluate the social validity of an agreed primary Unit expiry date Links with NOS HSCand Guidance for developing assessment arrangements for the unit.
This unit is for those who support individuals with specific communication needs. It provides the learner with the knowledge and skills that address personal interaction and the use of special methods and aids to promote communication.
The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working.Download